Policies
Refund Policy
PLEASE READ BEFORE PLACING YOUR ORDER
If you have any questions that are not addressed below, feel free to reach out to our Customer Service Team at silkyembrace2024@outlook.com. Thank you for shopping with us!
Returns & Exchanges
We take pride in offering high-quality products to our customers. However, due to the nature of our items, we are unable to accept returns or exchanges once an order has been placed. We understand that each situation is unique, so if you have concerns about your order, please contact us at silkyembrace2024@outlook.com.
Damages & Issues
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and resolve it. We may offer full or partial refunds for items that arrive damaged, defective, or incorrect due to circumstances beyond the customer’s control.
To assist with your claim, please provide clear images or videos of the issue. Refunds, if approved, will be processed back to the original payment method. While we cannot guarantee a full refund in every case, we will work with you to find a suitable resolution.
Non-Returnable Items
For sanitary reasons, we cannot accept returns on items that have been used or tampered with. All sales are final. Please carefully review product descriptions before making a purchase.
We do not accept returns or exchanges under any circumstances unless the issue is due to an error on our part. If you have concerns about your order, please contact us at silkyembrace2024@outlook.com.
Order Cancellations
Once an order has been placed, it cannot be canceled.
Lost or Stolen Packages
Silky Embrace is not responsible for lost or stolen packages. Please ensure that your shipping address is accurate before completing your purchase. All orders are shipped via Royal Mail Services.
If you experience a shipping issue, please contact us at silkyembrace2024@outlook.com for assistance.
Refunds
If your refund request is approved, the amount will be credited back to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post the refund.
If you have not received your refund after 15 business days from approval, please reach out to us at silkyembrace2024@outlook.com for further assistance.